Hosted Call Center Solution

Omnichannel contact center solution with cloud capabilities at most affordable rates & flexibility!

We, AC InfoSoft, offer hosted call center solution to benefit businesses of all scaled and startups use the powerful features of an omnichannel call center solution with minimum investment. The offered solution is a holistic suite of contact center software with the most advanced features to empower businesses and call centers.

It is a cloud call center solution, which lets call centers leverage all advantages of using a cloud solution:

  • Cubical free operations
  • Work on-premises or remotely
  • No hardware or IT devices needed

Key Services Offered:

  • Installation & Setup
  • Training
  • Software hosting
  • Software maintenance
  • Support (on-demand)
  • Scale-up & scale-down (on-demand)
  • Add-on integration (on-demand)
  • White labeling (on-demand)

AC Hosted Call Center Solution: All-inclusive Solution

An all-inclusive call center solution available on a SaaS (Software as a Service) model to help businesses leverage high ROI. It offers all standard and advanced features to its users:

  • Dashboards
  • Live statistics
  • Call controls
  • Manual & auto dialers
  • Different call routing rules
  • Reports
  • And more

Call Center Dialer Mobile App

Let your agents work remotely with the offered call center dialer app, which is available for both, Android and iPhone users.

Contact Center Solution

Omnichannel call center software with all unified communication channels:

  • Audio & video call
  • WhatsApp Messaging
  • Live web chat
  • Social media
  • SMS
  • Email
  • Fax

CRM Solution

Hosted call center solution users get an inbuilt CRM solution with basic features and standard functionalities.

Value-added offerings

Along with an all-inclusive contact center solution, we also offer value-added offerings to our hosted call center solution users. These offerings are developed by keeping interest of global call centers, organizations, enterprises, companies, BPOs, KPOs, startup, and SMBs operating in diversified industry verticals:

Remote Work Add-on

Let your agents work in any conditions; whether they have internet and a system to work or not, they can operate with full productivity.

High Availability

This cloud call center solutions guarantee 99.95% SLA (Service Level Agreement) to offer the highest up-time of your solution with effective failover support.

High Security

From call center software to cloud access, we have integrated different security mechanisms to provide you the most secure solution.

PRI & SIP Support

Hosted call center solution is developed for worldwide customers. Thus, to comply with telephony regulations of each country, we have built it to support both, PRI and SIP lines.

Unlimited Calling

Our certain packages provide unlimited calling to provide a perfect solution to the growing and advancing businesses and call centers.

Inbuilt Telco Connectivity

This contact center solution is a complete suite of call center software and offerings. Thus, it also offers inbuilt Telco connectivity to its users for both, SIP and PRI lines.

Existing Business and Toll-free Number Mapping

We can provide the mapping of your existing toll-free and business numbers to let your customers dial the same number to reach your contact center.

Powerful Add-ons

To strengthen the capabilities of our customers, along with this one of the best hosted call center solutions, we also offer multiple powerful add-ons. These are perpetual add-ons, which our clients can choose to add to leverage additional functionalities. These add-ons are built by considering the needs of global businesses for effective customer care and sales campaigns.

One or more of these add-ons can be integrated into the call center solution and you can use these features within your software.

Data Verification

Verify truthfulness & other related information of email addresses and phone numbers of leads/customers.

Agent Screen Capture

Assure the productivity of agents by taking screenshots of agents at a predefined interval.

SMS & Voice Broadcasting

Send a text or voice message to all leads with a single click using SMS and voice broadcasting.

Custom Call Recording

Go beyond traditional voice logging. Take advantage of the custom features of advanced call recording.

Word Spotting

Filter all call recording files as per the phrase search. Make quality assurance & dispute resolution jobs easier.

Text to Speech (TTS)

Instantly convert a text message to an audio clip to be used in IVR, Soundboard Avatars, or in voice broadcasting campaigns. TTS conversion is available in multiple languages with natural language processing (NLP).

Survey

Drag-and-drop functionality to create a survey questionnaire/form and to run a survey campaign with ease and efficiency.

Soundboard Avatars

Create voice avatars that can communicate with the customer/lead in the native language and build strong initial engagement.

Disposition Bucket

Create a list of commonly used dispositions/call wrap-up messages to let agents select one from the list instead of writing from scratch. Save time & resources.

Graphical Reports

Boost your analysis and decision making power with graphical reports.

Integrations

Our hosted call center solution is a complete solution you need to have to run inbound, outbound, and hybrid campaigns related to:

  • Customer care
  • Collections
  • Lead generation
  • Brand awareness
  • Sales
  • And more

Along with this complete contact center suite, we also offer integrations of different solutions and APIs into this call center software. Have a holistic solution to run campaigns efficiently.

Integrate any of the following solutions into your hosted call center solution and use a complete & holistic system, which streamlines operations with limited resources:

  • CRM (Customer Relationship Management) solution
  • IP PBX solution
  • IT support ticket solution
  • EPBX solution
  • Web forms
  • Social media
  • SMS
  • Email
  • Fax server
  • And more

Hosted Call Center Solution Key Advantages

  • Reduced capital investment
  • Access the most advanced software in minimum investment
  • Save money on software hosting and maintenance
  • Quick scale-up and scale-down
  • Start within a few hours
  • In-house and remote call center supported
  • Represent a bigger image of the business
  • Save on expensive hardware/infrastructure
  • Recruit international talent
  • And many more

Reasons to Use Our Hosted Call Center Solution:

  • Cloud solutions
  • Holistic contact center solution
  • Most advanced features
  • Instant technical support
  • Industry leaders
  • Reliable services
  • No restrictions on the number of agent seats
  • Competitive rates
  • No long-term contract enforcement
  • Pay as You Go model
  • And many more

To receive answers to your any questions & to book a demo

Contact Us