AC InfoSoft Blog

A call script is totally useless if it is quite long, which makes getting the required information trouble to agents. Call centers...Continue Reading

The E-commerce industry is quite gigantic and also highly competitive. Therefore, eCommerce business owners need to try everything possible to attract more...Continue Reading

“Multi-channel” and “Omni-channel” are the two trending terms in the industry of call center solutions. With the advent of smart call center...Continue Reading

The invention of predictive dialers has radically transformed the process a lead is enticed and how a lead is converted. Traditionally, the...Continue Reading

Laravel is one of the most prominent PHP web frameworks following the MVC (Model-View-Controller) design. Made by Taylor Otwell, the framework is...Continue Reading

Enhancement of the customer experience is a tenacious hurdle in current call centers. Because of the increasing agents and the administration of...Continue Reading