“Multi-channel” and “Omni-channel” are the two trending terms in the industry of call center solutions. With the advent of smart call center software and omnichannel call center solutions, customer service and experiences are improved remarkably.  In this blog post, we will explain the difference between omnichannel and multichannel. Additionally, we will share some tips to...Continue Reading

The invention of predictive dialers has radically transformed the process a lead is enticed and how a lead is converted. Traditionally, the sales process required lengthy and expensive business trips, and physical meetings with customers, but the internet, united with progression in other technologies has headed for the handling sales remotely. Sales agents can entice...Continue Reading