Advanced call center solutions offer different advanced features to amplify call centers. Sticky agent is one of the advanced features available in smart call center software or any advanced call center solution.  What Is Sticky Agent? It is one of the automated call routing features available in the call center software, which offers advanced features....Continue Reading

It is difficult to refuse the importance of social media in the existing market synopsis. Even if, it is yet acknowledged as principally a business to customer communication and marketing course, social media can further be efficiently utilized to develop an effective strategy for a business and an unparalleled tool for exceptional customer service if...Continue Reading

Want to make sure that your remote agents work effectively? Want to make sure your virtual call center setup is efficient and productive? Read on. Due to the COVID-19 pandemic, similar to many other businesses, call centers are also moving remote. More and more call centers have started adopting virtual call center solutions to let...Continue Reading

Last week, we saw major call center software terminologies related to agents. This week, we will some more major terminologies of call center solution related to managers aka supervisors or admin. Refer Part 1 Call Center Solution Terminologies. Call Center Solution: It is a complete software with various features that can be used to run...Continue Reading

Call center solutions are very popular these days. There are many businesses that have already started using call center software and there are some that are thinking of adopting the one. Knowing a platform and all technical terminologies related to that helps in using it at its best. In this blog post, I will share...Continue Reading

A power dialer is an automatic phone dialing tool for connecting customers with agents. This tool connects call center agents solely when a real person attends the call, which increases productivity remarkably. What is Power Dialer? It is an automatic tool that dials the numbers automatically and enables call centers to contact several clients or...Continue Reading

Call center software performance relies on responsiveness, understanding customer concerns, and competitive rates to drive potential customers to them. Staying alert and looking for metrics to close sales in a short response time can be a daunting task for your call center without having a solid strategy. With the aversion to technology and inexperienced call...Continue Reading

Clients prefer to get all the focus on them and feeling valued. They like to get quickly attended by someone and warmly welcomed. Furthermore, an ongoing conversation needs to be precise and the way they prefer. With the changing time, trends related to customer services are also changing. Some of the latest trends in this...Continue Reading

Managing a call center efficiently and successfully that achieves a high customer satisfaction ratio by delivering high-quality customer experience is possibly a tough goal to attain. Customers are displaying more knowledge and their demands for service quality and instant support is firmly rising. Most businesses have already witnessed this growing demand from customers. Some companies...Continue Reading