A call script is totally useless if it is quite long, which makes getting the required information trouble to agents. Call centers use call scripts to harmonize the talks with customers and prospects. This is the reason call center solutions provide call script pop-up feature in this software. If the script given to the agents...Continue Reading

“Multi-channel” and “Omni-channel” are the two trending terms in the industry of call center solutions. With the advent of smart call center software and omnichannel call center solutions, customer service and experiences are improved remarkably.  In this blog post, we will explain the difference between omnichannel and multichannel. Additionally, we will share some tips to...Continue Reading

A virtual call center is a call center that is set up in a virtual environment. It is also known as a remote call center. In such call centers, agents work remote locations such as from their respective homes, workplaces, or any other space. The virtual call centers can run the same types of campaigns...Continue Reading